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RETURN & EXCHANGE POLICY

Refund Policy

 

You can request our Return & Refund Service:

√ Within 7 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition (Enterprise product does not support return service if has been activated.).

√ Within 7 calendar days of receiving a product if the product has a manufacturing defect.

 

Return & Refund Service will not be provided where:

× It is requested beyond 7 calendars days of receiving a product.

× A product for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to us within 7 calendar days after Return & Refund Service confirmation is sent from us.

× Other circumstances stated in this policy.

 

Return & Refund Instructions

If you would like to apply for a return and refund, please request refund within 7 calendar days of receiving your product(s).

 

1) Log into your account.

2) Go to “My Orders”.

3) Find the order you would like to return and click “Details”.

4) Click “apply for after-sales” at the right side of the item(s) you would like to return.

 

We will review your return and refund application within 2 working days.

Note: Refund processing may be delayed during the event.

 

Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

 

Return Shipping

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

 

Exchange Policy

You can request our Replacement Service:

√ Within 7 calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.

√ Within 7 calendar days of receiving the product if the product suffers performance failure.

 

Exchange Service will not be provided where:

× Service is requested more than 7 calendar days after receiving a product.

× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.

× A product for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.

× A product is found to have no defects after all appropriate tests are conducted by us.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels or serial numbers show signs of tampering or alteration.

× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.

× Received product has not been sent back 7 calendar days after replacement confirmation.

× Proof of damage during transit issued by the carrier cannot be provided.

× Other circumstances stated in this policy.

 

Exchange Instructions

If you would like to replace products, please contact our After-Sales team within 7 calendar days of receiving the products.

 

Exchange Freight

Oriental Navigation shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.

 

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